Company Name: 
Haul-IT Nationwide Ltd (‘the Company’) 
Document: 
Complaints Policy 
Topic: 
Complaints 
Date: 
16/05/2018 
Version: 
Complaints Policy 
 
As an FTA Accredited Driving Agency and in line with best practice, we are required to make you aware of our Complaints procedures. 
If you have a complaint, report it directly to your relationship Manager. 
 
To log a complaint, please complete the form below. 
 
Title…………………………… 
 
Name ……………………………… 
 
Email………………………………… 
 
Company ………………………………… 
 
Telephone.………………………………….. 
 
Please write the details of your complaint in the space below. 
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Confirmation. Send a copy of the form data to your own email address. 
Customers of driver agencies accredited through the Driver Agency Accreditation Scheme can pursue complaints beyond the agency in question. These will be investigated by FTA. 
In order to log a complaint you must have used the accredited agency for the purpose of hiring drivers and have already complained to the agency yourself and had an unsatisfactory outcome. 
 
 
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